For support issues related to SSL Certificates, email email@example.com to create a support ticket (please be sure to include your order number) .
If you need a certificate reprocessed, please use the document submittal system in your ssl.com account. Also, you can email firstname.lastname@example.org to open a support ticket and request a certificate reprocess. Be sure to include your ssl.com certificate order number and certificate signing request.
Documentation Submittal and Validation